Support
Questions about the Privito app? E-mail support@privito.com. Include the e-mail address of your account and, for an order, the Privito reference (PRV-…) shown with the order. Questions about a product, delivery or payment go to the store, via the conversation under the order in the app.
Frequently asked questions
How do I connect a store?
Tap Scan in the app and scan the Privito QR code on the store's checkout page. On the same device you can also tap the Privito button in the store. You confirm the connection in the app; the store then fills in your details.
What is the access window?
The period in which the store may see your real details, for example to deliver. After that the store works with your alias. You see the window per connection and can reopen or extend it when needed, for example for a return.
The store asks to reopen access
You receive an alert "Reopen access requested". Open the connection and tap Reopen if you agree. Nothing reopens without you.
How do I return something?
Open the order and tap Conversation with the store or Return. Your return request reaches the store and the store replies in the same conversation.
I don't get notifications
Check in the app under Profile ▸ Notifications that the switch is on, and on your iPhone under Settings ▸ Notifications ▸ Privito that notifications are allowed.
Forgot your password
On the sign-in screen tap Forgot password. You receive an e-mail with a reset code.
Delete your account
Profile ▸ Delete account. Your account, connections, orders, conversations and alerts are erased immediately and irreversibly. Invoices and the customer details at the time of an order are kept for 7 years for the store (legal duty); see the privacy policy.
Report a problem
If possible, attach the diagnostics log: About Privito (tap the Privito logo on the home screen) ▸ Diagnostics ▸ Share. The log contains no personal data.